Privacy Policy

General Overview: -

This Privacy Notice explains our procedures, as well as your options, for collecting, using, and disclosing certain information, including your personal information, in connection with the app and its services.

This Mobile Application with the name of P2PCarz (‘App/P2PCarz’) is operated by Credit Wright Pvt Ltd("/We/Our/Us"). We are committed to protecting and respecting your privacy. We do collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws which relate the processing of personal data. Please read Customize the template the following carefully to understand our views and practices regarding your personal data.

Downloading, accessing, or otherwise using the App indicates that you have read this Privacy Policy and consent to its terms. If you do not consent to the terms of this Privacy Policy, do not proceed to download, access, or otherwise use the App.

We collect your personal information in order to provide and continually improve our products and services.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. The last updated date can be found at the beginning of this policy.

All partner firms and any third-party working with or for Us, and who have access to personal information, will be expected to read and comply with this policy.

Collection of Information: -

  • Information you provide: -
    • Name, email address, payment method(s), phone number, vehicle related information and any other identifiers you use (such as an in-app name). This information is collected in a variety of ways, including when you enter it while using our service, engage with our customer service, or participate in surveys or marketing activities.
    • When you choose to offer ratings, taste preferences, account settings (including choices stated in the "Account" part of our website), or otherwise provide information to us through our service or elsewhere, you are providing us with personal information.
  • Information we collect automatically - We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your network, network devices, and your computer, this includes: -
    • Your activity on the app;
    • your interactions with our emails and texts, and with our messages through push and online messaging channels;
    • details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
    • device IDs or other unique identifiers;
    • device and software characteristics (such as type and configuration), connection information including type (Wi-Fi, cellular), statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;
    • information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time).
  • Information from partners - We collect information from other companies with whom you have a relationship. The information Partners provide us varies depending on the nature of the Partner services, and may include:
    • search queries and commands applicable to (app) that you make through Partner devices or voice assistant platforms;
    • service activation information such as your email address or other contact information;
  • Information from other sources - We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include:
    • service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;
    • security service providers who provide us with information to secure our systems, prevent fraud and help us protect the security (app)
    • payment service providers who provide us with payment or balance information, or updates to that information, based on their relationship with you;
    • online and offline data providers, from which we obtain aggregated demographic, interest based and online advertising related data;
    • publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs);
    • third party services that you are signed into.

Use of information: -

We use the information we collect primarily to provide, maintain, protect and improve our current products and services. We use the information collected through this App as described in this policy and we may use your information to:

  • Improve our services, App and how we operate our businesses;
  • Understand and enhance your experience using our App, products and services;
  • Personalize our products or services and make recommendations;
  • Provide and deliver products and services you request;
  • Process, manage, complete, and account for transactions;
  • Provide customer support and respond to your requests, comments, and inquiries;
  • Create and manage the online accounts you manage on our App
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
  • Communicate with you about promotions, upcoming events and news about products and services;
  • We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences;
  • Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

Data Transfer: -

  • Information about our user is an important part of our business and we take due care.
  • We share your data with your consent or to complete any transaction or provide any product or service you have requested or authorized. We also share data with our affiliates and subsidiaries, with vendors working on our behalf.
  • We may employ other companies and individuals to perform functions on our behalf. The functions include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting Document saved to your account content, scoring credit risk, and providing customer service.
  • These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.
  • We release account and other personal information when we believe is appropriate to comply with the law, enforce or apply our conditions of use, and other agreements, protect the rights, property or safety of Us, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Data Security: -

  • We take due care to protect customer data. Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to the data, The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
  • We take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse, and unauthorized access, disclosure alteration and destruction. itis your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
  • Itis important for you to protect against unauthorized access to your password and your devices, and applications. Be sure to sign off when you finish using a non-personal device.
  • Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.
  • Information collected from you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws

User Data Deletion Policy: -

  • Introduction: This Data Deletion Policy outlines the procedures and guidelines for the deletion of user data collected and processed by P2P Carz. We are committed to ensuring the privacy and security of our users' data, and this policy is designed to transparently communicate how we handle the deletion of user information.
  • Scope: This policy applies to all personal data collected and processed by the App. Personal data includes, but is not limited to, user profiles, preferences, usage history, and any other information that can be directly or indirectly linked to an individual user.
  • Data Retention Period: We will retain user data only for as long as it is necessary for the purposes outlined in our Privacy Policy or as required by applicable laws and regulations. Once the retention period expires, or if the user requests the deletion of their data, we will promptly initiate the deletion process.
  • User-Requested Deletion: Users have the right to request the deletion of their personal data. User can initiate their request of deleting an account by contacting us through email : [email protected]
  • Deletion Process: On receiving deletion request, we will: Confirm the user's identity to prevent unauthorized access to personal data. Permanently delete all relevant user data from our databases and storage systems. Ensure that backups and archives containing the user's data are also deleted within a reasonable timeframe.
  • Exceptions to Deletion: In certain circumstances, we may be obligated to retain certain user data even after a deletion request, such as when required by law or to comply with legal obligations. In such cases, we will inform the user of the reasons for the data retention.
  • Communication: We will communicate any changes to this Data Deletion Policy to our users through in-app notifications, email, or other appropriate channels. Users are encouraged to review this policy periodically for any update.

User Preferences: -

  • Email & Text Messages - Click the "unsubscribe" link in the email or reply STOP to the text message. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your account transactions.
  • Push Notifications - You can choose to receive mobile push notifications from (App). If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device's settings functionality to turn them off.
  • Internet-based ads - Interest-based ads are online ads that are tailored to your likely interests based on your use of various apps and websites across the Internet. If you are using a browser, then cookies and web beacons can be used to collect information to help determine your likely interests. For your choices about interest-based ads from (app), please see the "Cookies and Internet Advertising" section (below).

Your Information & Rights: -

You can request access to your personal information, as well as amend or update any personal information we have about you that is out-of-date or inaccurate. You can also ask us to erase any personal information we have about you.

If you are the account owner, to download a copy of your personal information go to: (app/website link) and follow the instructions.

For other requests, or if you have a question regarding our privacy practices, please contact our Data Protection Officer/Privacy Office.

Requests that are unreasonable or not required by law, such as those that are exceedingly unfeasible, demand disproportionate technological effort, or expose us to operational hazards like free trial fraud, may be rejected. We may keep information as long as necessary or authorized by relevant laws and regulations, such as to honor your preferences, for billing or recordkeeping purposes, and to fulfil the objectives outlined in this Privacy Statement. When personal information is no longer needed, we take reasonable steps to discard or de-identify it in a secure manner.

Links to third party site/Apps: -

Our App may, from time to time, contain links to and from other Apps/Websites of third parties. Please note that if you follow a link to any of these Apps/Websites, such Apps/Websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy policy of every App/Website you visit.

Social Network Plugins: -

This App incorporates plugins and/or buttons for social networks, in order to allow easy sharing on your favourite social networks, these plugins are programmed so as not to set any cookies when Document saved to your account assessing the page to safeguard the privacy of users. Cookies may be set, if you make voluntary use of the plugin. The collection and use of information obtained by means of the plugin are governed by the respective privacy policies of the social networks.

Sharing of personal Information: -

We do not share your personal data with third parties without your prior consent other than: -

  • With third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the IT Act, 2000 (21 of 2000) and other applicable legislation, or enter into a written agreement with Us requiring that the third party provide at least the same level of privacy protection as is required by such principles;
  • To comply with laws or to respond to lawful requests and legal process;
  • protect the rights and property of Us, our agents, customers, and others including to enforce our agreements, policies and terms of use;
  • In an emergency, including to protect the personal safety of any person; and
  • For the purpose of a business deal (or negotiation of a business deal) involving the sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or bankruptcy transaction or proceeding).

Children: -

If you are under the age of 18 or the age of majority in the jurisdiction in which you reside, you may only use Our App with the consent of your parent or legal guardian. In any case, we will not be liable for any cause of action that arose due to non-compliance with this section.

Security: -

To protect your personal information from loss, theft, and unauthorized access, use, and modification, we employ reasonable administrative, logical, physical, and managerial safeguards. These safeguards are intended to ensure a level of security commensurate with the risks associated with processing your personal data.

Changes to this privacy statements: -

In response to changing legal, regulatory, or operational needs, we shall update our Privacy Statement from time to time. In accordance with the law, we will notify you of any such changes (including when they will take effect).

Cookies and internet advertising: -

For a variety of reasons, we and our Service Providers utilize cookies and other technologies (such as web beacons), as well as resettable device IDs. We want you to be aware of how we use these technologies, so this section discusses the many sorts of technologies we employ, what they do, and what you can do about it.

Newsletter: -

Following subscription to the newsletter, your e-mail address is used for our advertising purposes until you cancel the newsletter again. Cancellation is possible at any time. The following consent has been expressly granted by you separately, or possibly in the course of an ordering process: (I am accepting to receive newsletter from this App), you may revoke your consent at any time with future Document saved to your account effect. If you no longer want to receive the newsletter, then unsubscribe by clicking on unsubscribe ‘option given in the email footer.

If you have any concern about privacy or grievances with Us, please contact us with a thorough description and we will try to resolve the issue for you.

Contact Details: -

Ms. Tasneem Vakil

Grievance Officer


Gurugram, Haryana, India